Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a fast payout casino we haven't looked at yet? We'd like to hear from you. This page explains how to reach the Best Australian Online Casinos team and what happens after you get in touch.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within 48 hours on business days, though busier periods can occasionally push that out a little. Please include as much detail as you can — the casino name, the page you're referring to, or a link to the relevant review — so we can look into it quickly.
What we can help with
- Corrections or updates to a casino review, including licensing details, bonus terms or withdrawal times that may have changed
- Questions about how we evaluate and rank Australian-facing online casinos
- Feedback on your own experience with a site we've covered, whether it went smoothly or not
- General enquiries about payment methods, pokies, live dealer games or mobile play covered on the site
- Requests to look into a new or offshore casino for future coverage
What we can't help with directly is anything to do with an individual casino account — deposits, withdrawals, bonus disputes or verification issues need to go through that operator's own support team, since we don't hold or process player funds ourselves.
Why your feedback matters
Online casinos serving Australian players operate offshore, and terms around bonuses, wagering requirements, withdrawal limits and processing times can shift without much notice. Reader feedback is one of the ways we catch those changes early. If a payout took longer than our review suggested, or a fee wasn't mentioned, telling us helps keep the information on this site closer to what players are actually experiencing.
Before you write in
A few things are worth checking first, since they answer the most common questions we get:
- For background on how we rate and rank sites, see our approach to reviewing casinos across licensing, payments and game selection
- If your question is about gambling limits, self-exclusion or getting support, our Responsible Gambling page covers the tools and services available to Australian players
- For questions about how this site operates, what we do and don't do, and our editorial independence, visit About Us
- Site usage terms, disclaimers and the rules around how our content can be used are set out in our Terms and Conditions
Response times and expectations
We're a small editorial team, not a casino operator or a payments provider, so we can't intervene in disputes with a gambling site directly. What we can do is factor genuine, verifiable feedback into how a casino is rated on tourofdutyinfo.com, and correct anything that's out of date. If you've had trouble with a specific operator, most Australian-facing casinos list a support email or live chat on their own site, and that's the fastest route to resolving an account-specific issue.
If you're reaching out about something urgent — a security concern, a suspected scam, or a licensing detail that looks wrong on one of our pages — please say so clearly in your subject line. We prioritise these and aim to review them the same day where possible.
A quick note on gambling support
If gambling is causing you stress, financial strain or is otherwise not fun anymore, please reach out to a dedicated support service rather than waiting on a reply from us. Our Responsible Gambling page lists tools and Australian support services that are set up specifically to help, and they can respond faster than a website contact form.